Warranty & Guarantee

Your statutory warranty rights and our manufacturer’s guarantee

Warranty & Guarantee

Your statutory warranty rights and our manufacturer’s guarantee

Quality you can count on

At Centa-Star, we focus on high-quality materials, meticulous craftsmanship, and durable products. However, if your duvet does have a defect, you have legal rights. In addition, our 5-year manufacturer’s warranty offers you an extra guarantee of quality for our brand-name duvets.

Your statutory warranty rights

You are entitled to receive goods free of defects. If your duvet has a defect, you can assert your rights against the seller within the statutory warranty period of two years from the date of delivery.

If there is a valid defect, you may first request a free repair or replacement. You generally have the right to choose between these two options, although the seller may refuse the chosen method of remedy under certain legal conditions. The seller is responsible for the necessary costs of the remedy, particularly for transportation, labor, and materials.

If subsequent performance is not possible, is refused, or fails under the conditions prescribed by law, you may have additional rights, such as a reduction in the purchase price or the right to rescind the purchase contract. Your statutory warranty rights apply regardless of any voluntary manufacturer’s warranty.

Important

If you make a purchase through our online store, Centa-Star is your point of contact for statutory warranty claims. For purchases made through other retailers, please contact the respective seller regarding the statutory warranty.

Here’s what to do if there’s a defect

Report a defect
Contact the seller from whom you purchased the duvet. If you purchased it from our online store, you can contact us directly.

Have the defect checked
Please describe the problem as precisely as possible. Depending on the case, additional information or pictures may be helpful so that we can review your request.

Find a solution
If a statutory warranty claim applies, we will handle the remedy required by law. This generally involves either a repair or a replacement.

Your additional 5-year manufacturer’s guarantee

For us, quality is more than just a promise. That’s why you get a 5-year free manufacturer’s warranty on the comforters in these collections: Vital Plus, Royal, Famous, AllergoProtect®, Regeneration, RECHARGE®, Junior, Melody, Heaven, and Emotion.

This warranty covers the flawless materials and high-quality craftsmanship of our comforters. It supplements your statutory warranty rights and does not limit them.

Warranty and guarantee—the difference

The statutory warranty is required by law and, in the case of a purchase, is generally directed against the seller. The manufacturer’s guarantee is a voluntary, additional benefit that we offer as the manufacturer. The two are independent of one another: Your statutory rights remain intact even if the guarantee has expired or a specific guarantee claim does not apply.

We’re here for you

Do you have questions about your duvet or would you like to report a defect? Our customer service team will be happy to assist you with your inquiry.

+49 (0)711 305 05 203

service@centa-star.com