Accessibility Statement

1. Introduction

Centa-Star Bettwaren GmbH & Co. KG is committed to making its website and mobile applications accessible in accordance with the legal requirements.
The requirements for accessibility are set out in the Barrier-Free Strengthening Act (BFSG), in particular Section 14 BFSG in conjunction with Section 3 (1) BFSG and the underlying Ordinance to the Barrier-Free Strengthening Act (BFSGV). § Section 3 (1) BFSG, as well as the underlying Ordinance to the Accessibility Reinforcement Act (BFSGV).
The specific technical measures are based on the guidelines of the Web Content Accessibility Guidelines (WCAG) version 2.2 with conformity levels A and AA.
This accessibility statement applies to the centa-star.com website.

2. State of accessibility

This website is partially accessible, as not all requirements are fully met.

3. Non-accessible content

a) Technical barriers

• Incorrect or missing HTML structure: For example, unused <h1>-headings or incorrect <label>-links to form fields.

b) Content barriers

• Missing or insufficient subtitles for videos and audios (no complete transcripts or audio descriptions available).

• PDF and Office documents are not accessible (missing tags, poor structure, non-accessible tables).
  
  

c) Disproportionate burden

According to Article 5 of Directive (EU) 2016/2102, an exception may be made for certain content due to disproportionate burden. Despite our efforts, it is currently not possible for us to provide the following content completely barrier-free:

Older PDF documents and Office files:
Many PDF documents and Word files published before 19.06.2025 are not accessible. These documents sometimes contain missing structures, inadequate alternative texts for images or complex tables that cannot be revised at short notice without additional resources.

• Where possible, new documents are provided in an accessible format.

• If you require a specific document in an accessible version, please contact us.

Older videos without subtitles or audio description:
Videos published before 19.06.2025 may not contain subtitles, audio descriptions or accessible operation.

• Where possible, new videos are published with subtitles and additional accessibility features.

• If you need support with older video content, please contact us.

4. Further information on the accessibility of the service

General description of the service

Die Centa‑Star Bettwaren GmbH & Co. KG produces and sells high-quality bedding such as all-season and down comforters, functional pillows (including children’s bedding) and mattress accessories. These are aimed at health-conscious consumers, athletes and people with special sleeping needs.ürfnissen.

The website presents the range structured in categories such as “Summer comforter”, “Regeneration”, “Junior” and provides relevant background information, technology explanations (z. B. Celliant) as well as blog posts and tips for better sleep 

Descriptions and explanations of the implementation of the service

The online purchase and service process runs digitally as follows:

1. Product information: Users select products via categories (z. B. summer, regeneration, junior) and receive detailed descriptions of function, materials and care.

2. Product search and retailer contact Products can be found via the website, purchased in-store via the retailer locator or ordered online.

3. Checkout: An integrated online store offers common payment options such as PayPal, invoice, credit card and shipping within Germany.

4. Service & support: E-mail, telephone support and a newsletter are available for advice, maintenance information or product replacement.

5. Knowledge transfer: The Centa-Star Academy offers training courses, online courses and product training.

5. Preparation and review of this declaration

This declaration was created on 19.06.2025.
Test methodology:
Self-assessment (internal tests with various browsers and keyboard navigation) and partially automated tests with WAVE.

6. Feedback and contact details

If you notice any deficiencies with regard to the barrier-free use of our website or if you require information on content that is not barrier-free, you can contact us at:
Centa-Star Bettwaren GmbH & Co. KG
Augsburger Straße 275
70327 Stuttgart
E-Mail: service@centa-star.com
Telephone: 0711 30 50 5 0
If you require content or documents in a barrier-free version, we will provide these to you on request within a reasonable period of time.

7. Arbitration procedure

If you are of the opinion that this website is not accessible, you can inform our office or person named in section 5.
If you do not receive a satisfactory response from us within six weeks, you can contact the competent arbitration board:

State Center for Accessibility
Conciliation body
Else-Josenhans-Straße 6
70173 Stuttgart

Phone: 0711 123 39375
E-Mail: schlichtung@barrierefreiheit.bwl.de
Webseite: https://barrierefreiheit-bw.de/